National Informatic centre         Lakshadweep U.T Unit


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Workshop on Lakshadweep Grievance Monitoring system (LGMS) conducted on 14-06-2014.
        One-day workshop was conducted by UT Administration and National Informatics Centre Lakshadweep on Online Grievance Monitoring system (LGMS) for the departmental heads on 14th June 2014 at Multi-purpose Hall of Secretariat at 11.00 a.m. The workshop was inaugurated by Shri. Manikandan IAS, Secretary (Agriculter/ Fisheries).
The Online Grievance Monitoring system developed by NIC, is a G2G (Government to Government) and G2C (Government to Citizen) service application. Citizen can lodge their grievances through the system and get the grievance id in acknowledgement slip. Using this grievance id they can track the status of his grievances and action taken by the Government. The department will update the action taken on the grievance. Monitoring officers including administrator can view the pending grievances in the departments and by how much days it is pending.
All the head of offices were participated in the workshop. Shri. Manikandan IAS in his inaugural address emphasized the benefits and use of a centrally managed system of grievance monitoring. In his speech, he mentioned that the NIC has developed this system two years before and was used by the departments efficiently. Somehow it was stopped in between and the Administrator has decided to formulate an effective system for grievance redressal. He has requested all the HODs to get benefited from the workshop and use the system regularly.
Shri. Karthikeyan, Director (General Administration) has given the introduction about the workshop and Smt. Beebi, Principal System gave the overview of the project and its features. Smt. Shahina beegum, Systems Analyst has demonstrated the LGMS portal and showed the public module, the department module, various user roles and their menus. The actions taken by the department users and the reports can be viewed by the monitoring officer level users. All the departments are provided with two user ids, one for the Director and one for the Public grievance officer (PGO). PGO will be responsible for receiving the grievances and updating the actions on the portal. At present, the grievance lodging can be done through Common service Centres and PG cell at Kavaratti.
Dr. Pranjal Hazarka, Director (IT) thanked the participants and expressed his optimism that all the departments will be using the system for grievance redressal and monitoring.
Mr. Manikandan I.A.S , Inaguration
Dr. Pranjal Hazarka, Director IT